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Vice President of College
Advancement
Framingham State College (FSC) is
the premier state college of Massachusetts with a strong
liberal arts base that offers challenging undergraduate
and graduate programs to nearly 6,000 students
annually. Located on a beautiful 73-acre traditional
New England campus, FSC is conveniently situated in the
Commonwealth’s thriving MetroWest region, just 20 miles
from Boston.
Under the leadership of President
Timothy J. Flanagan, the Vice President of College
Advancement will play a key role in shaping and
positioning the College for a future campaign. This is
an exceptional opportunity for a strategic, experienced
development leader and manager to build his/her own
high-functioning fundraising team, and to plan and
implement a comprehensive advancement program, including
a coherent vision for advancement communications and
alumni relations. A minimum of ten years of
demonstrably successful development experience in a
complex setting, preferably in higher education, is
required.
For additional information and/or
to apply with cover letter and resume, please contact
Search Director, Audrey Paek, LOIS L. LINDAUER SEARCHES,
LLC, at
apaek@lllsearches.com.
_______________________________________________________________________
Clerk V (Post
Baccalaureate, Certificates) (Internal Posting)
Primary duties and responsibilities
-
Provide outstanding customer service through timely,
professional communication with students, faculty,
coordinators, advisors and advisees and other
constituents, via telephone, email, fax and letters.
-
Process post baccalaureate teacher licensure (PBTL)
and certificate applications including
acceptance/denial letters, updates on application
status, and other admission correspondence, obtain
official transcripts, establish student files, and
create, maintain and oversee student records in SCT
Banner Student System or other data bases and in
student files. Extensive use of Banner is necessary
to accomplish many tasks related to Graduate
Programs including:
·
entry of converted and new applications
·
maintenance of admissions checklists
·
run admissions match and push process
·
process admissions communication plans
·
run extracts for admissions letters
·
merge extract information into new
letters
·
use of Argos for reporting and
verification of Argos admission reports
·
assist students with online admission
process
·
other tasks as required
3.
Maintain Course Progress forms and other student records
for Liberal Studies majors
4.
Assist in responding to PBTL, certificate and Liberal
Studies inquiries; provide routine information and
inform students on admission procedures and program
requirements.
5. Maintain up-to-date PBTL and
certificate student files, assemble pertinent material
for admission review and advising; handle student
correspondence; assist with registration, monitor files
and records each term for matriculated students; prepare
reports on registered, not registered, and inactive
students.
6.
Organize and enter lists of program completers in Banner
or other database.
7. Prepare
certificates of completion
8. Resolve
web registration problems.
9. Monitor
daily reports for non-payment of registrations and
contact students to resolve.
10. Monitor and provide the Associate
Dean with daily seats left rosters. Assist in
identifying which courses are full or close to filling.
11. Provide back-up coverage of frontline
duties such as handling telephone calls and assisting
students at the desk.
12. Other
duties as assigned by Dean, Associate Dean or Staff
Associate.
Qualifications:
§
Academic credentials and/or experience
suitable to fulfill the duties and responsibilities of
the position.
§
Minimum one year office experience
required.
§
Strong interpersonal and customer service
skills.
§
Excellent organizational and
communication skills.
§
Proven ability to multi-task.
§
Ability to maintain confidential and
sensitive records.
§
Ability to work in a team environment; to
work under pressure and tight deadlines; to represent
the College to the public in a professional and positive
manner; and to establish and maintain effective working
relationships with office staff as well as the college
community.
§
Experience working in a higher education
environment preferred.
§
Excellent technical skills, including
strong working knowledge of Microsoft Office with a
minimum of intermediate knowledge of Excel. Experience
with SCT Banner Student System is preferred.
§
Hours are 8:45am – 5:00pm, Monday -
Friday
Candidates should send a cover letter
describing their vision for the position, a résumé, and
contact information for three professional references to
the address below or via email to
hr@frc.mass.edu.
Please refer to posting number 08-16. Application
deadline is May 14, 2008. For additional
information, please contact: Rita P. Colucci, Esq.,
Director of Human Resources, Framingham State College,
100 State Street, Framingham, MA 0170 at 508-626-4530 or
by e-mail to above address. This is an internal
posting only.
For more
information about the College, please visit
www.framingham.edu. FSC is an Equal Opportunity
Employer.
_______________________________________________________________________________________
Help Desk Manager, Staff Assistant
(ITS) (Internal Posting)
SUMMARY OF FUNCTION
The Help Desk Manager is responsible for
Help Desk operations and personnel in support of the
College’s information technology systems and services.
This includes providing technical support for
preventing, troubleshooting and resolving issues having
to do with computer hardware and software. Also
develops, maintains, and enhances the call management
and issue tracking system(s) and operating procedures.
The Helpdesk Manager reports directly to the Director of
User Services, and works in collaboration with others
within and outside the division of Information
Technology Services.
PRIMARY
RESPONSIBILITIES
1.
Manage and supervise the daily activities
of the Help Desk function, to include training,
coaching, organizing, planning and staffing operations.
2.
Consults with faculty, students, and
staff regularly to evaluate issues and research
solutions.
3.
Assists in the development and review
service level agreements with other areas of the College
to increase overall satisfaction with information
technology services and support.
4.
Observe and measure technical support
service organization performance against requirements,
and recommend modifications to existing operations or
development of new policies and procedures.
5.
Prepare operational reports and provide
analysis setting forth progress, adverse trends and
appropriate recommendations or conclusions.
6.
Continually reviews and recommends to the
Director of User Services, improvements associated with
workflow, call handling, classification and routing of
calls to the Help Desk, and the subsequent logging,
tracking, prioritization, escalation and timely
follow-up on calls. Ensures work in these areas is done
properly.
7.
Provides system administration for
designated applications; call management and issue
tracking (HEAT), antivirus, System Management Server (SMS),
and Software Update Service (SUS) .
8.
Develop and enhance operational
procedures for installation, troubleshooting, and
maintenance of College owned; printers, laptops,
notebooks and desktop computers.
9.
Recommends to the Director of ITS, User
Services, various personnel actions including, but not
limited to; hiring, performance appraisals, promotions,
transfers, and vacation schedules.
10.
Assist with creation and maintenance of
accounts for student users of the Framingham State
College computing network, and configuring computers for
use on the network.
11.
Serve as liaison with University of
Massachusetts Information Technology Services for E-mail
hosting services, and designated third party providers
of technology and services.
12.
Prepares and maintains documentation as
needed.
13.
Serves as a back up to the Director of
User services when needed.
14.
Assumes additional responsibilities as
may be determined by the Director of ITS-User Services
or the Chief Information Technology Officer.
REQUIRED QUALIFICATIONS
1.
4+ years
progressive experience in a computer related field
2.
3+ years of
management experience in a computer related field.
3.
Related
documented technical education and/or experience
suitable to fulfill the duties and responsibilities of
the position. Academic credentials of a bachelor’s
degree preferred
4.
Strong interpersonal
skills. Ability to establish and maintain effective
working relations with the ITS staff as well as the
college community required.
5.
Knowledge of
and demonstrable experience in all facets of the
position as described in the above duties.
6.
Experience
providing support services within a technology
organization, using many Microsoft products and the
NT/Win2000 and XP operating system, as well as strong
computer troubleshooting and maintenance ability
required.
7.
Excellent
analytical, organizational and communication skills
required
8.
Ability to
multi-task and perform multiple projects
Candidates should send a cover letter
describing their vision for the position, a résumé, and
contact information for three professional references to
the address below or via email to
hr@frc.mass.edu.
Please refer to posting number 08-15. Application
deadline is April 25, 2008. For additional
information, please contact: Rita P. Colucci, Esq.,
Director of Human Resources, Framingham State College,
100 State Street, Framingham, MA 0170 at 508-626-4530 or
by e-mail to above address.
For more
information about the College, please visit
www.framingham.edu. FSC is an Equal Opportunity
Employer.
___________________________________________________________________________________
Payroll Assistant/Accountant II -
Payroll Office
GENERAL STATEMENT OF DUTIES:
The qualified candidates will process
payroll for visiting lecturers, contractors, continuing
education employees and students using the state’s HRCMS
(PeopleSoft) system.
SPECIFIC DUTIES AND REQUIREMENTS:
Responsible for the processing of all
visiting lecturer, contractor, Continuing Education and
student payrolls including overtime, tax sheltered
annuities, direct deposits, collective bargaining
changes, travel reimbursements, taxes, OBRA, union
dues, contractor health insurance, garnishments and
other salary deductions, completing State payroll forms
and entering them into the internal and State payroll
systems.
Assist in the processing of the employee
payroll, costing and implementing Collective Bargaining
agreements, completing employment verifications,
training College departments on policies, procedures and
systems.
Research, process and verify contractor
service buy-back requests for State retirement.
Perform reconciliations between the
internal and external payroll systems.
Maintain records and transaction
histories for all employees and contractors including
contractor standard contracts.
Must have good oral and written
communication skills to interact with employees and
contract personnel, College department directors and
State agencies in person, by telephone and email.
Update the payroll channel on the
College’s portal.
Will report to and assist the payroll
manager in all aspects of the College payroll.
Will oversee the functions of an
employee, contractor and students in the payroll office.
Assist in the development and
implementation of all payroll policies and procedures,
the maintenance of all manual and computerized payroll
files and the development and implementation of new
policies and procedures as it relates to the payroll
system.
Assist in the development and
implementation of an employee and contractor database.
Assist in the continued development of
internal controls.
Prepare, run and review reports for
management from the State Warehouse and Document Direct
reporting systems as well as internal systems.
Assist in any changes that might affect
the payroll office as it relates to the implementation
of the College-wide administrative system.
Assist in filing, copying, organization
of storage boxes and other office type functions.
Perform other Business Office duties as
assigned.
QUALIFICATIONS:
Experience in payroll processing,
policies and procedures; advanced knowledge of Microsoft
Excel, Access, Word and other Microsoft Office skill;
ability to travel to Boston and other areas of the State
to attend training sessions and seminars regarding the
State’s payroll system. Qualified candidate must be
extremely accurate, organized, work independently and on
a team and adhere to strict deadlines. Some overtime
and weekend work required. Experience in the State’s
HRCMS/LCM Payroll system preferred.
MINIMUM ENTRANCE REQUIREMENTS:
Two years full-time or equivalent
part-time professional experience or any equivalent
combination of the following: Associates degree with
major in accounting, business administrations or
business management may be substituted for a maximum of
one year experience or a Bachelor’s degree in the fields
already noted may be substituted for two years
experience.
TO APPLY:
Qualified candidates should forward
a letter of application, resume, and the names,
addresses and phone numbers of three professional
references to Director of Human Resources, Framingham
State College, 100 State Street, Framingham, MA
01701-9101 or by e-mail to hr@frc.mass.edu. Please
refer to posting number 08-13. Application deadline is
April 23, 2008. Framingham State College
is an Affirmative Action/Equal Opportunity Employer.
Applications are especially invited and encouraged from
women, people of color and persons with disabilities.
_________________________________________________________________________________
Assistant Director of Development and Director of the
Annual Fund
Responsibilities: Framingham
State College is seeking an individual with demonstrated
experience in higher education fundraising to join the
college advancement team as an Assistant Director. The
Assistant Director, reporting to the Executive Director
of Advancement, will oversee the College’s efforts to
raise annual financial support from alumni, parents,
faculty/staff, students and friends through mail,
personal and telephone solicitations, e-mail and other
formats.
Specific duties include:
1)
Organize, plan and execute a comprehensive annual fund
program to ensure the highest participation rate
possible from all of the various constituencies of the
College, including developing and implementing strategy
for direct mail and telephone solicitations as well as
renewals, acquisitions, personal visits, and other means
of raising annual support for the College;
2) Plan
and execute strategy to increase membership in the
President’s Circle Society (donors of $1000 and more
annually), including renewal of current and lapsed
members and acquisition of new members, and recognition
and cultivation of events for donors at this level,
including the planning of the annual President’s Circle
dinner;
3) Manage
a reunion giving program designed to significantly
increase giving from those alumni celebrating key
reunions and manage the planning and implementation of a
senior gift program;
4)
Increase giving among targeted and segmented groups of
alumni by tailoring messages and materials to these
groups;
5)
Supervise the outsourced telemarketing program; and
6) Assist
with other duties as required in order to advance the
mission of the advancement area.
Qualifications: Bachelor’s
degree required. Minimum of three years of fundraising
experience, preferably in an academic setting.
Extensive knowledge of fundraising techniques, both
direct response and personal cultivation and
solicitation. Excellent interpersonal skills including
the ability to solicit gifts and provide customer
service. Exceptional organizational, oral and written
communications skills. An understanding of marketing
and printing techniques. Familiarity with Banner, PC
and database applications desired.
Qualified candidates should forward
a letter of application, resume, and the names,
addresses and phone numbers of three professional
references to Director of Human Resources, Framingham
State College, 100 State Street, Framingham, MA
01701-9101 or by e-mail to hr@frc.mass.edu. Please
refer to posting number 08-11. Review of applications
will begin immediately and the search will continue
until the position is filled. Salary will be
commensurate with experience. Framingham State College
is an Affirmative Action/Equal Opportunity Employer.
Applications are especially invited and encouraged from
women, people of color and persons with disabilities.
_____________________________________________________________________________________
ADMINISTRATIVE ASSISTANT,
DEVELOPMENT OFFICE (1 full-time 10 month contract position)
Framingham State College seeks a
full-time administrative assistant with strong
organizational skills to support its Alumni Relations
and Development Office. The successful candidate
will be have strong computer skills, experience with
Donor Perfect software and/or a willingness to learn it,
and will be comfortable processing contributions to the
College. Individuals who seek to work in a
professional and friendly environment and who have
excellent interpersonal skills are encouraged to apply.
Benefits are not
included. Salary is $16/hour. This is a ten (10)
month position.
Please send
resume, cover letter and the names of three references
to Rita P. Colucci, Esq., Director of Human Resources,
Framingham State College, 100 State Street, Framingham,
MA 01701, or by e-mail to
hr@frc.mass.edu.
Please reference posting number 08-02.
Framingham State College is an equal opportunity
employer.
_______________________________________________________________________________________________
BANNER STUDENT SYSTEMS USER LIAISON
(STAFF ASSISTANT), INFORMATION TECHNOLOGY SERVICES
I.
SUMMARY OF
FUNCTION
The User Liaison will work with Banner
Student system users in various administrative
departments to assess, train and assist with the
implementation, conversion, approved customizations and
ongoing support of Banner administrative software.
II.
PRIMARY
RESPONSIBILITIES
Consults with supervisor, systems
analysts, other programmers, and end users to gather
information about program intent, functions, features,
data requirements, input requirements, output
requirements, internal and external checks and controls,
hardware and operating system environment, and
interfaces with other systems.
Trains
end users on basic Banner ERP system functions necessary
for department's general operation of the system
Works with users in various
administrative departments to provide functional support
for the Banner ERP system.
Provides Banner functional support, and
helps departments identify appropriate online and
training solutions to assist in their functional use of
Banner.
Provides technical assistance by
responding to inquiries regarding errors, problems, or
questions with software.
Assists departments in the review of
appropriate documentation, including procedure manuals,
training materials, and system documentation based on
the business processes as defined by the institution or
functional department.
Consults with supervisor and end users to
gather information about software intent, functions,
features, data requirements, input requirements, output
requirements, internal and external checks and controls.
Assist end-users in the use of reporting
system
Trains end users or technical support
staff to use and support program.
Troubleshoot and resolve student system
errors.
Serve as a Liaison between the Student
Services area and ITS.
Serve as a Liaison between and Banner
Student module (and related offices) and the offices
supporting other Banner and non-Banner modules.
Coordinates with programmers.
Others duties as assigned
III.
REQUIRED
QUALIFICATIONS
Bachelor's degree (B. A.)
from four-year college or university; or four to six
years related experience and/or training; or equivalent
combination of education and experience.
Ability to effectively
present information and respond to questions from groups
of managers, clients, customers, and the general public.
Strong communications
(verbal and written) and organizational skills.
Good interpersonal skills
with users.
Hands-on experience
supporting SCT Banner Student system from a functional
support role required with three or more years
experience.
Project management skills
related to managing multiple tasks, developing testing
plans, and managing the work of other departmental
resources.
IV.
DESIRED
QUALIFICATIONS
Experience in post-secondary
educational institution.
Familiarity with Workflow
and Xtender Imaging Tools
V.
APPLICATION
PROCESS
Send cover letter,
resume, and the names and contact information of three
current references to Rita P. Colucci, Esq., Director of
Human Resources, Framingham State College,100 State
Street, Framingham, MA 01701, or via e-mail at
hr@frc.mass.edu .
Please refer to posting number 08-08. Application
deadline is extended until May 15, 2008. For additional information
on this position, please visit
www.framingham.edu/humanresources/.
Framingham State
College is an equal opportunity employer.
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