Frequently Asked Questions
- How do I get a new key?
- Why do I have to go through Capital Planning and Facilities Operations to order a desk?
- Why do I have to go through Capital Planning and Facilities Operations to order a new printer?
- How do Residence Life and Capital Planning and Facilities Operations work together?
- How do ITS and Capital Planning and Facilities Operations work together?
- How do Purchasing and Capital Planning and Facilities Operations work together?
- I want to change offices. How do I go about that?
- I want to teach in a different classroom. What should I do?
- How do I get a new white board or bulletin board?
- How do I request coverage for an after-hours event?
- I need to pick something up off campus. How do I request help?
- My desk is locked and I don't have a key. What do I do?
- My office is too cold (or too hot). What should I do?
- How do I request a special cleaning, i.e. clean carpets, clean bookcases?
- How do I request work to be done, i.e. hanging a picture, installing a computer cart, delivering a package, fix a broken light, fix a window shade?
- I asked to have some work done one month ago, and nothing was done. What is the turnaround time for a work order?
- I want a new desk chair. What is the first step?
- I need more furniture in a classroom. How do I get that?
How do I get a new key?
Contact Campus Police at 508-626-4911 for key requests. Contact Capital Planning and Facilities Operations for lock maintenance.
When you are in need of any new furniture, e-mail us. E-mail before you purchase anything. There are specific State and MHEC vendors from which the University purchases furnishings and equipment. Based on applicable safety and building codes, there are specific furnishings and finishes that are not allowed in buildings. Furniture must have the approval of Capital Planning and Facilities Operations prior to purchase and installation. Why? There are strict fire prevention regulations regarding upholstered furniture, carpets, curtains, wall coverings and finishes. All furniture must meet these fire prevention regulations. Any installation of new furniture requires some manpower. It is best to allow time to schedule the work, rather than have it be an emergency. Also, any removal of old furniture must be addressed. Download the checksheet for more information, and mail to Capital Planning and Facilities Operations.
All electronic devices must get the approval of the Capital Planning and Facilities Operations Department. There are electrical requirements for every item. Electric power is finite. Sometimes, what may be considered by some a "simple" copier or fax machine requires the assistance of a licensed electrician. The Capital Planning and Facilities Operations Department would like to be made aware of future additional work.
The ITS Department manages all computer and phone lines throughout Campus. When new phones or computers are needed, the two departments work together.
The Residence Life Department is responsible for housing students. The Capital Planning and Facilities Operations Department is responsible for any maintenance problems within the residence halls. There are lighting concerns, heating concerns, cleaning concerns, safety concerns, etc. The Capital Planning and Facilities Operations Department receives a MAINTENANCE REQUEST FORM from the Residence Halls, and enters this information into a queue for maintenance.
Prior to the purchase of furniture, electronic devices, etc. a Purchase Requisition requires the signature of the Director of Capital Planning and Facilities Operations. Then, items can be purchased.
In buildings on campus, there are spaces designed for occupancy and spaces that are designed as storage areas. Many times, the storage areas are bigger than office spaces. Notify Capital Planning and Facilities Operations if you want to change an office to make sure there is proper ventilation, and that the space is designed as an office. Approval of the Vice President of Academic Affairs or Administration & Finance is required prior to moving furniture.
Notify the Registrar.
E-mail Capital Planning and Facilities Operations and complete a checksheet .
All events on campus are scheduled with the Reservation Assistant. The Capital Planning and Facilities Operations Office will be notified of any after-hours activities. Many times, the group scheduling the activity will need to pay for overtime coverage for the event. Please note that regular business hours are: 8:00 a.m. - 4:00 p.m., Monday through Friday.
Contact Capital Planning and Facilities Operations. It will be scheduled.
Mail is delivered to all campus buildings at least once a day. If you move your office, change your name, or want delivery someplace different, contact the Mail Room.
Contact Capital Planning and Facilities Operations. These special requests will be taken on a case by case basis. Not all can be accomplished.
Contact Capital Planning and Facilities Operations. Always state your name, location, phone number, best times to complete job, and what specifically is required. A HEAT ticket (a work order) will be issued and processed in a timely manner.
The Capital Planning and Facilities Operations Department has a database called HEAT. All work requests (cleaning floor, changing clocks, request for delivery, lack of power, key request, etc.) are entered into the HEAT database. Requests are NOT processed in the order they are received. Requests ARE processed based on the nature of the request, the impact on life safety systems, and the availability of staff. Sometimes, work can be done within a day and sometimes it may take months due to the nature of the request. Patience is requested.
Contact the Purchasing Department and complete a checksheet . Purchasing will send a Purchase Requisition to the Capital Planning and Facilities Operations Department. The Environmental Health & Safety Coordinator will determine if the furniture meets National Fire Code regulations. Then, the Purchase Requisition can be approved by the Director of Capital Planning and Facilities Operations. On the Purchase Requisition, it is requested that it be noted if the chair is a replacement.
At the start of each semester, the Institutional Maintenance Foreman verifies that the each classroom has the necessary furniture required by the Registrar's office. Most classrooms have a layout posted on the wall showing how furniture is designed to be set up. Instructors are requested not to re-arrange furniture. However, if furniture is re-arranged, it is expected that the furniture will be returned to the original design. Note: the number of seats in each classroom have been approved by the Commonwealth of Massachusetts, Department of Public Safety, and are at the maximum allowed occupancy.