Residence Hall After Hours Emergency Protocol

The following protocols apply to residence hall facility and/or maintenance emergencies that occur anytime other than normal business hours (Monday - Friday, 8:00 a.m. - 4:00 p.m.). The FM after-hours voice mail number is 5970.

For reports of emergencies during normal business hours, call Facilities Management (FM) at X4590 and complete a maintenance request form.

It is critically important that all requests include complete information including hall, room or specific location, name and phone number of reporting party, description of request.

Please note: A Residence Director on Duty (RDOD) MUST accompany FM staff responding to after-hours emergencies in the residence hall. In addition, the RDOD will personally respond to the site to verify an emergency anytime FM staff response is requested after normal business hours.

Heating Problems:

• If one room is affected, RDOD will verify that all windows are closed, and radiators and baseboards are not blocked by resident's belongings. If no heat, complete maintenance request form and call FM voice mail.
• If more than one room is affected, RDOD must call Public Safety to verify emergency and request immediate FM response.

Windows/Glass:

• If the RDOD verifies that a window is broken or damaged, and poses potential serious hazard, RDOD should immediately call Public Safety and complete a maintenance request form.
• If a window is damaged, but does not pose any serious hazards, complete maintenance request form.

Plumbing:

• If a toilet or water bubbler is running but not overflowing, complete maintenance request form and call FM voice mail.
• If water is flowing onto a floor, call Public Safety.
• If a sprinkler head breaks, call Public Safety. (The fire alarm will sound throughout the building.)

Electrical:

• In one or two rooms, if there is an outlet not working, lights out, or loss of electricity, complete maintenance request form and call FM voice mail.
• In one or two rooms, if there is a complete loss of lights and electricity, contact the RDOD to check the circuit breaker.
• To reset a circuit breaker, the RDOD will confirm that everything in the affected room(s) has been unplugged. The RDOD will then reset the breaker. If the breaker does not reset or the room remains completely without power, the RDOD should call Public Safety and FM voice mail.
• If there is a large scale loss of power, call Public Safety.

Spills:

• If there is any type of hazardous material (oil, paint, gasoline) spill, call Public Safety immediately and safely blockade the area to the extent possible.
• If a fire extinguisher is discharged, complete maintenance request form. Blockade the area to the extent safely possible so the powder does not spread. Replace extinguisher with spare from front desk. Take discharged extinguisher into confiscation room. RDOD will file operations request form with Residence Life.
• If there is a spill of any material that causes an "unsafe" condition (for example, slippery material on a staircase), RDOD should investigate. If the RDOD determines that there is a safety hazard, call Public Safety immediately and have area posted and/or blockaded to the extent safely possible. Never prevent access to emergency exits.
• If vomit is in area, staff should treat with sawdust or similar, and barricade the area to prevent further damage, and clean up if able and willing. Complete maintenance request form, and call FM voicemail.
• If there is a significant blood spill (more than a few drops), RDOD call Public Safety and FM voice mail.

Computer Failure/Network Failure:

• If computers fail to work, complete maintenance request form.
• If network connection fails in a resident's room, student should notify the student helpdesk (215-5950).

Telephone Failure:

• If a phone in a room does not work, ask the student to try a different telephone instrument in the jack. If jack still does not work, complete maintenance request form.
• Except for the telephone jack, all telephone issues should be reported directly to NetVersant (1-877-747-7422) by the student.

Elevator:

• If a person is stuck in an elevator, call Public Safety and request immediate response.
• If an elevator is not working, put "out of order" sign on each floor, fill out maintenance request form and call FM voice mail.
• If an elevator is not leveling properly, and poses a potential safety hazard, RDOD should call Public Safety and request FM response. Put "out of order" sign on each floor.

Room Locks and Doors:

• If a resident cannot enter room or cannot secure room due to damaged lock or knob, RDOD call Public Safety and fill out maintenance request form.
• If entrance doors are not working properly, and it appears to be a hardware issue (not card access/programming) fill out maintenance request and call FM voice mail.

Pest Control:

• For any pest or rodent problems, complete maintenance request form.

Fire Alarms/System Trouble:

• If fire alarm panel is buzzing or in trouble , call Public Safety.

Smoke Detector (Room) Malfunction:

• If one room is affected, fill out maintenance request form and call FM voicemail.
• If more than one room is affected, call Public Safety.