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Ensuring student success is our primary goal. Online students receive the same level of support as students taking classes on campus.
Student Orientation Sessions are held at the start of each semester. During the face-to-face meeting students learn success strategies from online professors and students, and introduced to campus and technology resources. Most sessions run from 5 p.m. to 6:30 p.m. in the College Center Forum.
At Graduate Studies and Continuing Education you will find that excellence goes hand-in-hand with intellectual development and enrichment. A comprehensive range of study including graduate, undergraduate and certificate programs, noncredit courses, and programs for educators is provided. Whether you take classes on campus or online, you'll get personal attention and practical training. Contact Graduate Studies and Continuing Education at 508 626-4550 or email email@example.com and arrange time to speak with an advisor.
The Educational Technology Office (ETO) provides students and faculty with academic support for software, online courseware and instructional applications. The office is located in Hemenway Hall G05 and G09. Contact The Educational Technology Office at firstname.lastname@example.org or call 508-626-4927 if you have questions about the online learning environment or have questions about Blackboard.
Blackboard Support Services is an extension of the Educational Technology Office. Its purpose is to provide technical assistance to both students and faculty. Blackboard Support is available 24 hours a day, 7 days a week online or by calling our toll free support line 1-866-361-8970.
To access Blackboard support tools, chat with a technician or report a technical problem, visit the Blackboard Online Resource Center. Or, use the Blackboard Support TTY (Teletypewriter) Access Number is 703-464-0515 to contact Presidium, if needed.
Off-campus Library Access is available to all students. Students may access library services and databases directly from the library home page using their Blackboard login.
Reference librarians are also available to help students choose appropriate resources for a particular research topic. Call 508-626-4654 to speak with a reference librarian or e-mail the librarians at: email@example.com.
Students may also take advantage of the "Ask a Librarian" discussion board in some online courses. By adding this resource, students are placed in direct contact with library staff and receive one-on-one support for their research and writing assignments. Professors who offer this service work with an assigned librarian in advance of the assignment. This program was started in the spring 2005 semester and is used by one quarter of the faculty who teach online.