Filing a Complaint

Filing a Complaint

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Though it is hoped that student-faculty problems do not arise, some conflicts or differences of opinion are bound to occur from time to time. When problems do occur, it is requested that students seek assistance at a level appropriate to the seriousness of the issue. Keep in mind, that some courses will be very demanding, that your instructors will vary widely in their styles of teaching and expectations, and that you may not like everything about being in college. Without a doubt, some semesters you will feel overwhelmed and angry, and that life is not fair. These are normal aspects of the college experience. So, before filing a complaint, examine how you feel and separate your frustrations from the actions of the faculty member at issue.

What are the appropriate means for a student to file a complaint about a faculty member?

There are several steps to take to handle appropriately a faculty-related problem. Administratively, it is appreciated when students follow the standard routine for filing course-related complaints.

Speak with the instructor about the problem. Be specific about what concerns you. It is best to do this during office hours rather than approaching instructors at the start or end of classes. Make an appointment with the instructor. If you are uncomfortable going alone, bring a classmate along. You might consider bringing some prepared notes with you.

If you are unable to approach the instructor or if you have tried and feel unheard, make an appointment to speak with the department chair. All complaints received by the chair must be brought to the attention of the instructor. The chair will describe the problem and suggest solutions, without providing names.

To file a more formal complaint, put your concerns in writing, addressed to the department chair. Written complaints will be retained by the Chair, along with a written statement of the Chair's attempts to resolve the problems. In your letter, stick to the facts, be precise, and provide documentation for as much as possible.

If the problem is still not resolved, make an appointment with the Dean of Students. Steps will be taken to resolve any problems.

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	Speak with the instructor about the problem. Be specific about what concerns you. It is best to do this during office hours rather than approaching instructors at the start or end of classes. Make an appointment with the instructor. If you are uncomfortable going alone, bring a classmate along. You might consider bringing some prepared notes with you.
	If you are unable to approach the instructor or if you have tried and feel unheard, make an appointment to speak with the department chair. All complaints received by the chair must be brought to the attention of the instructor. The chair will describe the problem and suggest solutions, without providing names.
	To file a more formal complaint, put your concerns in writing, addressed to the department chair. Written complaints will be retained by the Chair, along with a written statement of the Chair's attempts to resolve the problems. In your letter, stick to the facts, be precise, and provide documentation for as much as possible.
	If the problem is still not resolved, make an appointment with the Dean of Students. Steps will be taken to resolve any problems.