IX. Resident Related Services

A. Facility/Management Resident Services

Cleaning and Maintenance:
The Facilities Management Department is responsible for all residence hall cleaning and maintenance efforts. It is the College's intent to maintain a clean and healthy environment which enhances life on campus. Towards that goal, the maintainers regularly clean the bathrooms and other common areas. If you notice that repairs, cleaning or an exterminator is needed in your room, bathroom, or other common areas, please complete a maintenance request form at the residence hall Security Desk. Be sure to fill out the form completely and leave your contact information on the form. Follow-up on maintenance requests at extension 4031. DO NOT submit telephone, cable, and computer items - they should be reported to the Help Desk.

Maintenance Emergencies:
If you experience a maintenance emergency during normal business hours contact the Facilities Management Office at extension 4031.

If you experience a maintenance emergency on weekends or anytime after normal business hours please report the emergency to the FSC Police Department at x4911. You may also contact the Resident Assistant on duty in your hall during duty hours (8 p.m. to 8 a.m.) through the residence hall Security Desk. Depending on the circumstances, staff will respond to asses the situation and request emergency service as appropriate.

Examples of maintenance emergencies include, but are not limited to: broken windows, water leaks, loss of heat, complete loss of electricity, spills of hazardous materials and inability to access or secure room due to a lock or key problem.

Heat:
Residents are encouraged to report if their rooms are uncomfortably hot or cold by filling a maintenance request form at the Security Desk. Any emergency (no heat or low temperature for a prolonged period of four hours or more) should be considered urgent and reported as a maintenance emergency. After normal business hours please contact the Resident Assistant on duty who can assist in initiating a request for facilities management emergency service. If a Resident Assistant on duty cannot be reached, contact FSC Police Department and request that the Resident Director on duty be contacted regarding a maintenance emergency.

Please note that students may be asked to monitor and report room temperatures periodically in order to assist in determining possible causes and resolutions to heating problems.

During the period from October 15 through May 1 it is strongly recommended that windows not be left open. While an air change in the room is understandable, windows open for a long period of time result in substantial amount of heat loss in the room, adjacent hallways and building wings. This could potentially make other students cold or hot. Since heat is provided to zones and is not individually controlled in each room, an open window in one area can result in a call for heat which can become excessive for other students in the same zone.

Please note that in Linsley Hall heat units are located below the window. When the temperature falls below thirty-two degrees, and a window is open, these units must be left on and windows closed to prevent flooding damage to the pipes servicing the unit.

Please note that furniture within 10*of a baseboard/radiator heating unit may adversely effect temperature regulation in the room.

B. ITS Resident Services

Cable Television:
Each room is equipped with a cable outlet. A number of cable channels are available for student viewing. A complete listing of campus cable channels can be found on the last page of this publication. Tampering with or misuse of cable connections will result in loss of cable and possible disciplinary action. Problems with cable should be reported to the Student Help Desk at extension 5950.

Computer/Network:
Each residence hall houses a computer area equipped with standard personal computers with network access. All resident students have network access available to them from their rooms. Students can find frequently asked questions, computer requirements, information on the laptop program, and other useful information at the FSC ITS website.
If you have other questions or have network problems please call the Student Help Desk at (508) 626-1220 ext. 5950.

Telephones:
Residents have access to local service, voice mail and a campus phone number through their room jack. Students are strongly encouraged to set up and utilize their individual voice mail systems to provide an easily accessible means of communication with the many College offices.

Service is provided by NetVersant and all service matters should be addressed to (877) 747-7422. Calls between 8:00 a.m. and 5:30 p.m. EST will be processed by NetVersant's Boston office. Calls after 5:30 p.m. will be automatically directed to the Network Operations Center in California.

For long distance access, students should use "1-800-type*calling cards, which can be purchased at the College bookstore or through local retailers. NetVersant is for service problems only, not for information or advice on long distance service.

No personal calls may be taken at the Security Desk.

To access voicemail, follow these instructions:
*Dial 4000.
*Enter your extension/mailbox number and then the # sign. Only for the first time that you login when the system asks you for the password, you will simply hit # again. This will start the tutorial that will walk you through setting a permanent password and recording your name and greeting.
*When the tutorial kicks in, you will be prompted to do three things to set up your mailbox for everyday use. The first thing that you will have to do is record your name. You will be prompted to press 1 to proceed. Then after the beep, state your Name.
*The second step of setting up your mailbox is building yourself an everyday password. Your password must be at least 5 digits long. They cannot be repetitive. Therefore 11111 will not be accepted. Also consecutive numbers like 12345 will not be accepted. When prompted to enter a password, enter your everyday password of 5 or more digits followed by the pound sign "#". You will then be prompted to re-enter your password to make sure that you did not have a mistype the first time. Again enter the same five or more digit number followed by "#".
*The final step to setting up your mailbox is to record at least one greeting for callers to hear. At this point you will be at a main menu.
Press 3 to Administer Greetings.
Press 1 to Create a greeting.
Press 1 to tell the system that you wish to record greeting number 1.
Press 1 to begin the recording. RECORD YOUR GREETING AT THE BEEP.
Press 1 once you have finished recording.
Press 23 to listen to your greeting.
Press 21 to re-record your greeting.
Press # to save your greeting.
Be sure to press 1 to activate your greeting before you hang up.

C. Other Resident Services

Laundry Services:
Coin operated washers and dryers are available in all residence halls. If a student should experience difficulty with a machine, please report directly to our provider MacGray at the following web address: http://www.macgray.com/laundry/cs-laundry.cgi

Microfridges:
Microfridges are College-provided combination microwave/freezer/refrigerator units that may be used in the Residence Halls. They are available for rent from the Office of Residence Life and Housing for $175.00 for a full academic year. At the end of the academic year all rented microfridges must be cleaned, defrosted and left in the renters assigned room. Applications are available on the Resident Life and Housing website.

Vending:
Vending machines are located in most residence halls for the students' convenience. In the event that there is a loss of money in a vending machine, students are encouraged to follow the instructions posted on the machines. Vending machines may not be tampered with in any way, or they may be removed from the halls.

Residence Hall Mailbox Service:
Mailboxes are located near the lobby in each residence hall. Mail is delivered Monday - Friday with the exception of holidays. Students are assigned box numbers within the first two weeks of the academic year. All mail addressed to residents should include the following information:

Name
Residence Hall - Room #
Mailbox #
Framingham State College
100 State St., P.O. Box 9101
Framingham, MA 01701-9101

Package slips are used to inform students about mail too large for their mailboxes. To retrieve this material, students must turn in package slip, show their Framingham State College identification card and sign for the package with the Resident Assistant on duty because all residence halls do not have staffed and secure package areas. Residents should use caution when having packages of value shipped to the residence halls. If students choose to have packages (defined as any item which will not fit into the mailbox) shipped to the residence halls, the staff will do its best to receive and maintain packages, but it will not be responsible for loss of and/or damage to any such packages. Students can mail packages or letters at the Framingham Post Office in Trolley Square (across Route 9). In addition, a mailbox is located in front of O'Connor Hall.

Residents are strongly advised to notify those business subscriptions or individuals sending them mail of a forwarding address prior to the end of each semester, or any time they complete a room change or vacate a hall.

Mailboxes are used to deliver official campus mail. Students are expected to check their boxes daily. Concerns or problems with mail delivery should be reported to the Residence Director.

Website:
http://www.framingham.edu/studentaffairs/residence.htm

The Residence Life and Housing website is available to students 24 hours a day. Contact information, links to the Guide to Residence Living and RAM Handbook information, Room Selection process information and online safety and awareness are posted on our website. Students are encouraged to bookmark this page and check it frequently for updates and urgent notices.