When you arrive on campus, please follow the steps outlined below to access the FSC network and connect to the Internet.  If you experience a problem or have questions, please stop by the Student Helpdesk located in Hemenway Hall G17 or the Laptop Helpdesk located on the lower level of the Arthur Doyle Technology Center.  The Student Helpdesk is staffed:  

The Student Helpdesk provides you with a first level of support for all computer related issues. The Laptop Helpdesk should only be used for advanced laptop troubleshooting and all problems with college owned laptops. 

To contact the Student Helpdesk from campus call ext. 5950.  If you are off campus, please call (508)-215-5950.  

During the first week of school, the Laptop Helpdesk is staffed between 9:00 a.m. and 4:00 p.m.  For the remainder of the year, the Laptop Helpdesk hours are Monday to Friday 8:00 a.m. to 5:00 p.m. 

Step 1: Connect your laptop to the network (You must be on campus to do this.) 

If you have a wireless connection: 

1. Configure your wireless card to connect to the FSC network
2. Use your wireless configuration utility to add the FSC wireless network name (fsc_wireless) to the available profiles.
3. For Windows XP, click on "Check All Available Profiles" and chose fsc_wireless. (It is recommended that you keep the default profile as an option.)

If you have a hardwired connection:

1. Connect your Ethernet cable to the jack in your residence hall room. You must have an Ethernet cable (a.k.a RJ45 or CAT5).

All computers on the FSC network must follow a specific naming format. This enables ITS to ensure that all users of the network are FSC students, faculty and staff. Student computers need to be named using this convention:

FRCID#-LT (laptop) Example: FRCzz99-LT

Directions for Windows XP

1. Log on to your laptop as Administrator.
2. Right click on the icon for My Computer and then select Properties.
3. Click the Computer Name tab.
4. Click the Change button.
5. In the Computer Name field name your computer as stated above (ID-LT) Click OK. Restart your computer.
6. Repeat steps 1-4. Select Domain in the "Member of" section and type in STUDENT.framingham.edu. Click the OK button.  (You must be on campus to do this.) 

An information box should pop up asking for you for a username (put the prefix student\ before username) and password.
 
Note: Your username will be the first letter of your first name plus your full last name

Your default password will be your month of birth, your date of birth and your student ID# (Example 0901pg35)

After 30 - 45 seconds, if you did everything correctly, you should see a box welcoming you to the Student Domain. Click OK.

7. After clicking OK, another box will pop up telling you that you must restart your computer for the changes to take effect. Click OK.
8. After clicking OK, the computer name box will reappear, with a small yellow exclamation point at the bottom saying that the computer needs to be restarted for the changes to take effect. Click OK.
9. You should see another dialog box pop up saying that the computer needs to be restarted to for the new setting to take effect, and do you want to restart your computer now. Click Yes.
10. Your computer will then reboot, and you will see a new login prompt. Click Options to show the Log on to (also called the Domain) field.
11. You should now see the Log on to box, with your computers name in it. Click the small down arrow next to the box to get a list of domains available for authentication. Choose Student from that list, and then type your username and password in the appropriate boxes.
12. If you log on successfully, the logon box will disappear, and you will now be logged on to FSC's Student domain on your machine.

Directions for Windows 2000

1. Log on to your computer as Administrator.
2. Right click My Computer
3. Click Properties.
4. Click the Network Identification tab and then click Properties 
5. In the Computer Name field name your computer as stated above (ID-LT). Click OK. Restart your computer
6. Repeat steps 1-4. In the Identification Changes window, select Domain in the "Member of" section and type in STUDENT.framingham.edu. Click the OK button. (You must be on campus to do this.)
7. Enter your username (put the prefix student\ before your username) and password. 

Note: Your username will be the first letter of your first name plus your full last name

Your default password will be your month of birth, your date of birth and your student ID# (Example 0901pg35)

After a few moments you will receive a prompt welcoming you to the Student Domain. Click OK. 

8. You should get an information screen, informing you that your computer must be rebooted for the changes to take effect. Click OK. 
9. You should get another information box asking you if you would like to restart your computer now. Click Yes.
10. Your computer will then reboot, and you will see a new login prompt. Click Options to show the Log on to (also called the Domain) field.
11. You should now see the Log on to box, with your computers name in it. Click the small down arrow next to the box to get a list of domains available for authentication. Choose Student from that list, and then type your username and password in the appropriate boxes.
12. If you log on successfully, the logon box will disappear, and you will now be logged on to FSC's Student domain on your machine.

In order to use you computer on the Framingham State College Residence Hall network, you will be required to register your computer with Campus Manager. Registration will help to insure that your computer meets the basic requirements needed to use the college network. This will increase security and reliability for everyone on campus. After registering, your PC will be less vulnerable to virus infections, spyware, and hackers. 

How to Register a Computer

The first time you try to access the Residence Hall network via a hardwired or wireless connection, your computer will be redirected to the Registration website. This first page of this site is the Welcome page and it provides a complete description of Campus Manager. Please read this information and then select NEXT, located at the bottom of the page.

The second page of the registration process is the Policy page. This page defines the Acceptable Use Policy (AUP) for the College’s systems and network. Please read this information and then select NEXT, located at the bottom of the page. (Note: that by selecting NEXT, you are agreeing to the terms and conditions of the Acceptable Use Policy)

The third page in the registration process is the Download page and this is when your computer will get scanned to insure that it meets the basic requirements to access the network. Please select the operating system or type of device that you are registering: Windows, Mac, Linux or Game System.

For Windows clients you will be required download and install the Client Security Agent. This application is a self-extracting file included in the PresistentSecurityAgent.msi download file. Please follow the directions for Downloading and Installing the Client Security Agent located below. If you are registering any other device please select the appropriate link and follow the step by step instructions. For any issues or questions related to registering a device please contact the Student Helpdesk at x5950.

Downloading and Installing the Client Security Agent

1. Click on the download link to begin the installation process.  If you are using Internet Explorer you can install the Client Security Agent right from the file download box. To do so, click on Run.  Otherwise, you will need to save the PersistentSecurityAgent.msi file to your computer and run it after the download completes. 

2. After running the file, click next to start in the installation.  This will begin installing the Client Security Agent and a progress bar will appear.

3. You will then be prompted to enter a username and password.  This is your student account. Your username should be the first initial of your first name and your last name. Your password is your birthday (MMDD) and student ID. (Ex. 1117WZ99) If you have any issues with your password, please contact the Student Helpdesk at x5950.  Once you have input your correct username and password the installation process will continue.

4. You will see a screen that lets you know the installation of the Client Security Agent is complete and you can close out of the installer and the Registration website.

If your computer meets the requirement to access the network, you have completed the registration processes. In a few seconds, you will be redirected and your computer will be able to access the campus network and available resources. 

If your computer fails to meet the minimum requirements to use the network you will be redirected to the Quarantine page. This page will help you resolve any issue(s) you might have with computer not meeting the minimum network requirement. Please follow the links on Quarantine page to resolve your issues. Once these have been resolved, you will have completed the registration process. You will then be redirected and your computer will be able to access the campus network. If you have any questions or trouble correcting these issues please contact the Student Helpdesk at x5950.

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