Workshops/Training 

Orientation to the College computing environment, including your laptop, is provided in class at the request of your professor. Software specific workshops (e.g. FrontPage or PowerPoint) are arranged at the request of faculty. If arrangements are made to hold a workshop outside normal classroom hours, your instructor is notified and information is posted around campus. Individual application assistance is also available through Academic Technology and Distance Education in Hemenway Hall G09, Monday - Friday, from 8:30 a.m. to 4:30 p.m.

Student Helpdesk

If you experience a problem with your personal laptop or desktop computer, contact the Student Helpdesk. The Helpdesk staff is available to troubleshoot and diagnose the problem as well as resolve network issues. The staff also assists to resolve general computing issues in the main computer lab (HHG20), academic computer labs or residence halls. The Helpdesk is not available to install hardware, software and/or operating systems on personally owned computers. 

To contact the Student Helpdesk: 

Phone (off-campus): 508-215-5950
Phone (on-campus): ext. 5950
E-mail: shd@stumail.frc.mass.edu
Location: Hemenway Hall G17

Please visit http://its.frc.mass.edu/itn/sservicelevel.htm to read our entire Service Level Agreement (SLA).

The Student Helpdesk is staffed during the following hours:  

The Helpdesk will be closed on National or local holidays. Staff members will not be available at these times.
 

If you experience a problem with your laptop computer, please go to the Student Helpdesk. A technician will diagnose the problem and send you to the Laptop Help desk if repairs are needed.  

To contact the Laptop Help Desk: 
Phone (off-campus): (508) 215-5906
Phone (on-campus): ext. 5906
E-mail: laptopsupport@frc.mass.edu
Location: lower level of the Arthur M. Doyle Technology Center

The Laptop Helpdesk is staffed Monday - Friday from 8:00 a.m. to 5:00 p.m.
 

ITS supports the following operating systems, applications and hardware platforms. If you need assistance with software or hardware not on the list please contact your hardware or software vendor. 

The operating systems supported by ITS include:
Windows 2000 Professional
Windows XP Professional 

The application software supported by ITS include:
Microsoft Office XP
Microsoft Office 2000
Microsoft FrontPage
Microsoft Publisher
Minitab
Roxio Easy CD Creator
Casio Photoloader
SPSS
Diet Analysis

Note: 

1. Windows 98 SE is supported on College owned laptops unable to run Windows 2000 or Windows XP 
2. Window XP Home, Windows ME, Windows 95, and Macs are not supported by ITS and are not permitted to connect to the network. 
3. You are allowed to download and install freeware and software packages licensed for student use from a FSC application software server. This includes, but is not limited to, Microsoft Office XP, Microsoft Office 2000, WinZip, and Winamp. This does not include SPSS and Minitab.

If you purchased your laptop through the FSC Laptop Purchase Program or use a laptop purchased by the school, come to the Student Helpdesk for on site maintenance and support. For hardware issues or extended support, the Laptop Helpdesk will loan out a laptop for any laptop that is out of service for more than 24 hours.  

If you purchase a laptop outside of the FSC Laptop Purchase Program, support is limited.  If time allows, the Helpdesk staff will help to diagnose a problem, but you must contact your vendor to correct both hardware and software problems. 

Note: The Helpdesk does not install hardware, software, and/or operating systems on student owned laptops or desktops.

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