COVID-19: HR Information

Please review COVID-19: Updates, Resources and Information before reviewing the information on this page.

HR Office Hours of Operation and Services

Due to  the COVID-19 public health emergency, the Office of Human Resources staff are currently operating remotely but we remain available to assist you. Office of Human Resources Contact Info in Response to COVID-19 Our regular business hours are Monday - Friday from 9 a.m. - 5 p.m. We apologize for any inconvenience. Please stay safe.

Please continue to contact HR and Payroll staff members directly. If unable to reach them directly, please email or and your message will be appropriately directed.

For business that must be conducted in person, please schedule an appointment to ensure a staff member will be available to assist you when you arrive.

Families First Coronavirus Response Act


Guidelines for Staff who are Temporarily Teleworking (Working Remotely) during COVID-19

Framingham State University’s commitment to safely and effectively meeting the public health challenge presented by COVID-19 extends to ensuring that University staff can work from home or another remote location on a temporary basis where management has determined that such temporary measures are appropriate and viable in the coming weeks. Teleworking (or telecommuting or remote work) arrangements are relatively new to FSU, and because they may be unfamiliar to supervisors and managers who have never done so, this resource will help you and your team navigate potential teleworking scenarios. This Teleworking Guide is expected to be short-term and is to be used only during this public health situation, as defined and communicated by the University.  Please contact your supervisor if you would like to discuss telework options. 

Tips for Teleworking

Ergonomic Basics for Telecommuters

Health and Wellness

As stated by the CDC, “Public health emergencies, such as the outbreak of coronavirus disease 2019 (COVID-19), are stressful times for people and communities. Fear and anxiety about a disease can lead to social stigma toward people, places, or things.” Please treat others with respect and dignity and for more information please find the link to the CDC website regarding Stigma and Resilience.

Take care of yourself physically and mentally.  If you are feeling stress or anxiety about these events and need someone to talk to, FSU offers employees access to confidential support and counseling through the Employee Assistance Programs (“EAP”):

EAP for Full-time Employees and their Household Members:

Confidential Assistance:  844-263-1982
Wellness resources:

EAP for Part-time Employees and their Household Members:

Confidential Assistance:  800-451-1834
Wellness resources:

Employees who are or may feel unsafe self-quarantining at home due to violence in the home

We recognize that increased presence and isolation in the home may create an increased risk of violence in the home as well.  Please contact Voices Against Violence at 800-593-1125, the National Domestic Violence Hotline (chat option available) or the employee assistance program for more information on support and options.  Additional resources can also be found at SHAPE.

Update Your Contacts

Employees with computer/internet access should make sure that their personal and emergency contact information is up-to-date in myframingham and FSU Alert.

Employee Self Service

All employees can access a variety of Self-Service features through MassHR, such as viewing paychecks and Forms W2, changing contact information, updating emergency contacts, and enrolling in direct deposit.  Most staff and students report their worked time through MassHR Time & Attendance.

Direct deposit is mandatory for all employees as are electronic pay advices.  Pay advices as well as W-2s can be viewed/printed online through MassHR.

Employee Options in Self-Service Time and Attendance

MassHR Password Resets

MassHR Instructions for Enabling Self-Service Password Reset Functionality

  1. Log into your MassHR account at
  2. Follow the Main Menu link
  3. Then follow the link for My System Profile
  4. Under Email Place a check mark in Primary Email Account
  5. Enter the Email Type
  6. Enter Email Address
  7. Click save
  8. Click on Change or set up forgotten password help
  9. Enter DOB
  10. Enter last four digits of SSN
  11. Click Submit
  12. Pick a security question
  13. Enter response
  14. Click ok
  15. You will now be able to use the Forgot My Password help link on the MassHR login page at

Please note that you will only be able to use the password reset functionality BEFORE the 5th failed login attempt.

If you have any questions, or need to request a password reset, please email

Employment Verification Requests

FSU requires that requests for employment verification, such as those for mortgage applications, be received via fax at 508-626-4581. In the event of limited or remote staffing in the HR office, such requests may not be received immediately.  Please email HR at to alert staff to expect faxed employment verification requests to ensure the most timely response possible.