Remote Teaching/Working Resources for Faculty & Staff

We realize how much information is continually coming at you about the COVID-19 virus right now.  However, here is some very basic information you can refer to in preparation for doing work for Framingham State University remotely. More information will be forthcoming in the following days, but we will be mindful for the need to be targeted, clear and concise in what we communicate, along with how and when we do so.

Remember that even though you may be using a computer in order to work or teach from an off-campus location you are not alone.  If you need help, contact Information Technology Services at Framingham State University by calling 508 215-5906, sending an E-mail to or visiting

In addition, here are some Framingham State University online resources you might need in order to work remotely which are available to all authorized users and accessible from any computer or mobile device anywhere with a connection to the Internet:

Microsoft Office 365: This is where you can use a browser from any device to access Microsoft applications such as Word, Excel, PowerPoint, Outlook for E-mail and Calendaring, One Drive for file storage and sharing and teams for online collaboration.

Zoom Video Conferencing: This resource provides video conferencing to conduct basic online meetings, and screen share capabilities. Your academic department or administrative office may already have a license to use Zoom (not to be confused with “Zoom Rooms” which is restricted to physical locations here on campus). If not, Zoom is also freely available for anyone to use. All you need to do is setup an account and then download and install the Zoom application.  Then you can launch it from either any Apple or Windows computer. The free version limits your use to meetings lasting only 40 minutes in duration. (The University is in the process of getting more licenses without this limitation – more on that later). Meanwhile, you may download a free account. Also see FSU's Zoom FAQs.

myFramingham Portal: This is the University’s online portal where Faculty and Staff can access “self-service” capabilities of Banner (Framingham State’s primary administrative and student information system), DegreeWorks , FSU Alert, and other information that is made available through the portal (such as policies, etc.) that are not of interest or appropriate to share with the general public via the website. Google Chrome is the recommended web browser to use.

25Live: This web-based software is the University’s centralized scheduling system, and source of information for events held at Framingham State. 25Live enables users to view event information and request the use of space 24 hours a day, seven days a week from any computer connected to the Internet. Find more Framingham State specific information about 25Live. Mozilla Firefox is the recommended web browser to use.

Microsoft Teams: All employees (Faculty and Staff) have access to Teams to create, share and exchange ideas using the built-in collaboration, chat, and video meeting tools. Review Teams resources online, then email if additional assistance is needed

Canvas: The Canvas learning platform offers a mobile-friendly, accessible interface to support teaching and learning. Faculty and students may use Canvas to share information and course materials, engage in critical thinking activities, and collaborate online. Access the platform with your assigned username and your selected password.

Starfish: This software is used as part of the University’s student retention and success efforts by providing Faculty and Staff with information and tools to alert, engage and offer students with support services they may need.

If you need additional access to administrative and student information software such as Banner “Admin Pages” (formerly referred to as “Internet Native Banner” or “INB”), the Evisions software suite (Argos, FormFusion, or IntelleCheck), or shared departmental drives for file sharing then you may need “Virtual Private Network” (VPN) software installed on your computer, along with login credentials and access privileges.  If so, please ask your direct supervisor to submit an approved request to Information Technology Services on your behalf to ensure that you are setup with what you need for access to these resources.

If you need direct access to your desktop computer at work or a server on campus, in addition to access that is available to you as described in the preceding paragraphs, then you may need access to the “GoToMyPC” web-based software, login credentials and access privileges. If so, please ask your direct supervisor to submit an approved request to Information Technology Services on your behalf to ensure that you are setup with what you need for access to these resources as well.

Any Faculty or Staff member issued a University owned notebook computer should use it to do University work from remote locations that require it. However, if you do not have a Framingham State notebook computer and need to use your own personal computer, then follow these steps to prepare:

Ensure that your personal computer is updated and secure:

  • If you don’t have a Framingham State issued notebook computer to use, then you’ll need to take extra steps to make sure your workstation is secure. Run Windows updates and be sure your antivirus is up to date and scanning for threats. Click here for more tips on working securely from a remote location.  

Gather everything else you will need to be productive:

  • Think about calling into meetings or video conferencing: does your computer have a built-in microphone and speaker? Do you have a headset for your phone? 
  • Don’t forget any important work files or other equipment, like power adapters, that you’ll need.

Again, more information will be forthcoming with additional guidance on more specific things.  This communication is a general guide to help everyone prepare to work remotely if needed.  Meanwhile, contact Information Technology Services at Framingham State University if you need additional information or assistance by calling 508 215-5906, sending an E-mail to or visit

Library and Student Services Center

The Henry Whittemore Library and the Student Services Center (SSC) are closing to foot traffic as a health and safety precaution, until further notice.

Remote Access to Research Help

Even though the library is closed, librarians are here to help you! If you have questions about library resources or research, just email

In addition to answering your questions over email, librarians are available for remote research appointments to help you find the best strategies for your research projects or to answer any other questions you have. To set up a remote research appointment, just email

Hours for remote research help will be posted on the Henry Whittemore Library Website.

The library will continue to offer video tutorials for student instruction. Materials that can be scanned (articles etc.) will be sent to faculty and students electronically.

The Student Services Center includes the Office of Financial Aid, the Student Accounts Office, and the Office of the Registrar. If you need assistance from any of these offices, please plan to call or e-mail them.

Human Resources Tips for Teleworking

The Human Resources Department has put together a broad list of tips and strategies for teleworking, including information on ergonomics, health and wellness, and more.

Quick Guide for Engaging Students Remotely

Meeting with a student in person is much different than engaging over the phone or through Zoom. This simple guide is intended to make this process easier.