Information Technology Service Management

Change Management

Change Management effectively controls the lifecycle of all modifications to IT services through standardized methods and procedures. The primary objective is to enable beneficial ‘changes’ to be made, with minimum disruption to IT services. Read more >

Knowledge Management

Knowledge Management is a service provided by ITS to gather, analyze, store and share knowledge about the use of information and the application of supported technology. The primary goal is to improve efficiency by reducing the need to rediscover knowledge. Read more >

Management of Information Technology Incidents and Requests

ITS provides a single point of contact for reporting incidents (when some information systems, online service or device is unavailable or malfunctioning) and submitting routine requests (e.g. increases to quotas for printed pages, assistance with placing orders for computers, new employee setups, etc.). Read more >

Problem Management

Problem Management is the process responsible for managing the lifecycle of all problems. It includes the activities required to diagnose the root cause of incidents identified through the incident management process Read More >

IT Asset Management 

Asset Management serves as a repository for the life-cycle of computers, laptops, AV equipment and printers owned by the University. Read More >