Professional Services

Information Technology Services provides the following services that range from those that are primarily consultative in nature to the management of the University’s IT project portfolio and IT service management functions which includes designing solutions, assisting with procurements, sharing knowledge, planning and coordinating the application of technology and use of information.

Business Process Analysis

This service provides a formal, comprehensive review of an existing functional or technical process, and maps out the ideal process for future use. Read more >

Change Management

Change Management effectively controls the lifecycle of all modifications to IT services through standardized methods and procedures. The primary objective is to enable beneficial ‘changes’ to be made, with minimum disruption to IT services. Read more >

Computer Hardware and Software Procurement Support

This service provides support for the procurement of new computer hardware for use by University faculty and staff. Read more >

Designing Technology Enhanced Facilities

This service provides structural, technical, operational and financial evaluation of conceptual ideas for new or modified technology enhanced learning spaces and summary recommendations for proposed designs. Read more >

General Consultation

This service provides access to a subject matter expert, or someone with access to particular knowledge or expertise, in order to begin researching and/or formulating information technology solutions - or even just explore the feasibility of an idea.  Read more >

Knowledge Management

Knowledge Management is a service provided by ITS to gather, analyze, store and share knowledge about the use of information and the application of supported technology. The primary goal is to improve efficiency by reducing the need to rediscover knowledge. Read more >

Management of Information Technology Incidents and Requests

ITS provides a single point of contact for reporting incidents (when some information systems, online service or device is unavailable or malfunctioning) and submitting routine requests (e.g. increases to quotas for printed pages, assistance with placing orders for computers, new employee setups, etc.). Read more >

Problem Management

Problem Management is the process responsible for managing the lifecycle of all problems. It includes the activities required to diagnose the root cause of incidents identified through the incident management process Read More >

Project Management

Using a standard methodology, this service defines schedules and manages projects involving multiple departments across the University. This service may also assist with providing advice for best practices as they relate to the Project Management Body of Knowledge (PMBOK). Read More >

Quotes for Hardware and Software

This service provides quotes for University standard for technology equipment and hardware as well as quotes for products from our standard contracted vendors. If ITS is not able to get a quote or access to a vendor, the Business Office has specific vendors on contract as well. Read more >