Welcome to the FSU Counseling Center

Our services are free to all matriculated students

Dear Students,

The staff at the FSU Counseling Center is a group of highly qualified and dedicated mental health practitioners and support staff who strive to provide effective and compassionate mental health care to any matriculated undergraduate or graduate student.  We are happy to serve you and hope that you will see us as a friendly and useful resource.  If you are a student, we are eager to help you develop or maintain life skills that will help you succeed at FSU and beyond.  For parents and families, faculty, and staff, we are happy to offer consultation and action planning for any student you are concerned about.

The mission of the Counseling Center is to provide high quality and culturally competent mental health care that supports the psychological and emotional well-being of students.  The Center joins the mission of the University by fostering a positive educational and co-curricular experience for students by supporting diversity in all its forms, promoting free inquiry and respectful exchange of ideas, supporting critical and creative thinking, and ethical decision making.

We hope that your experience with us will be productive and helpful and we welcome your feedback at any time about how we might improve our services.

On behalf of the FSU Counseling Center staff, we wish you all the best during your time at FSU. Please let us know if we can help.

Best Wishes,

The FSU Counseling Center Staff

Phone: 508-626-4640
Fax: 508-626-4628

Office Hours:

Monday - Friday
8:30 am to 4:30 pm

How to make an appointment:

Visit the Counseling Center in Foster Hall Room 306, or call 508-626-4640, or email us at counselingcenter [at] framingham.edu (counselingcenter[at]framingham[dot]edu) to set up appointments or to cancel appointments.  Please leave a voicemail if we are not available to answer your call.

The Counseling Center provides services year-round by in-person, virtual, or phone sessions.  

Our services are FREE to all matriculated FSU Undergrad and Graduate students.

If you are concerned about a student and would like a consultation please contact the Counseling Center or the  Student Assistance Team (SAT).

Same-Day Walk-Ins:

During the Fall and Spring academic semesters, Same-Day Walk-Ins provide quicker access to services for students who need urgent support, such as help with problem-solving a specific issue.  These are designed to be goal-oriented so that the student can leave with a set of next steps.

Please keep in mind:

  • If it is an emergency, please use the resources at Crisis/Emergency Support
  • Same-Day Walk-In appointments are available first-come, first-served
  • This is a one-time consultation and is not meant for ongoing psychotherapy
  • Any follow-ups may be with a different clinician
  • It will help to have an identified goal in mind
  • Contact us as early as possible during our business hours to set up the Same-Day Walk-In 

Our services are Free to all matriculated FSU Undergrad and Graduate students.

If you are concerned about a student and would like a consultation please contact the Counseling Center or the  Student Assistance Team (SAT).

Log into our Patient Portal here:  Medicat

Simply login using your FSU username and password.

Use the portal to:

  • access secure messages from a provider
  • access the Intake Form
  • select Texting Opt-In Appointment Reminders

If you are concerned about a student and would like a consultation, please contact the Counseling Center or the Student Assistance Team (SAT).

Mental Health Resources

Crisis & Emergency Resources 

Suicide & Crisis LIFELINE:  Call or Text 988

CALL2TALK: 508-532-2255

CRISIS Text Line:  Text "HOME" to 741-741

Recursos de Salud Mental

  • CALL2TALK: 508-532-2255 Linea gratuita de llamadas confidenciales, 24/7 para apyo emocial.
  • Linea de CRISIS de mensajes de texto. Envie la palabra "HOME" al 741-741 o envia un mensajes de texto al 442-Ayudame en WhatsApp. Servicio gratuito de texto y para soporte emocial.

Our services are FREE to all matriculated FSU students.

Resources and Information

Resources and Information


The Counseling Center is committed to maintaining student’s confidentiality. This includes the scheduling of appointments, content of counseling sessions, and any records we keep. Mental health confidentiality practices are governed by state law, professional practices and ethical standards. Counseling records never become a part of a student's transcript or college record. All records are kept in the Counseling Center office in locked files and, if electronically held, are password protected. The Counseling Center cannot disclose any information about a student’s treatment without the written consent of the student. However, there are exceptions to confidentiality reviewed below.

Click here to view the complete Notice of Privacy Practices


  • A counselor may release confidential information if there is evidence that a client presents an imminent danger to him or herself, or presents an imminent danger to others.
  • A counselor must report any knowledge of abuse or neglect of a child under the age of 18, elderly person, or a disabled person.
  • A court of law or judge may require a counselor to produce confidential information in association with legal proceedings.


Thank you for contacting us or referring students to us who are of concern to you. We are happy to consult with you related to any concerns you have about a student’s well-being. You may give us any information about the student that you feel would help us understand the current situation so that we can try to be as helpful as possible. Confidentiality dictates that we cannot share any information that we may have about the student, including if the student is known to us or in treatment with us (see exceptions above).  When you contact us, we will listen to you and work with you to come up with a plan that addresses your concerns about the student. We may make recommendations and or provide referral information for additional supports on or off campus.

Outreach Programming

The Counseling Center offers a variety of outreach services to the university community. These services include consultation, referrals, training, participation in campus-community events, and educational programs on a variety of mental health issues.

Examples of Counseling Center outreach programming:

  • National mental health screening event
  • Brochures/information tables
  • Stress reduction programs
  • Mental health programs for residence life staff 
  • Presentations to faculty, staff, and students on mental health issues/responding to students in distress
  • Information included on this website

If you would like more information about outreach programming, please contact the Counseling Center at 508-626-4640.


Have a question we haven't answered below? Please contact us and we will be happy to help.

1. What types of services are offered by the Counseling Center?
The Counseling Center offers individual, couple’s, and group counseling, consultation for faculty, staff, parents, and students, and educational outreach programs to the campus community.

2. Why do students typically come for counseling?
Students come to the Counseling Center with a wide range of concerns. Many students are coping with normal developmental issues, such as relationship and friendship issues or managing the stresses of college life. Other students are coping with more specific mental health issues, such as depression, anxiety, grief or loss, body image or eating issues, or problems with substances, to name a few. A counselor can help sort out what might be wrong in order to help get you back on track.

3. How does counseling work?
Counseling works by helping you objectively look at behaviors, feelings, and thoughts in situations that you find problematic. It helps you to learn more effective ways of dealing with those situations. Counseling is a collaborative effort between you and your counselor. You and your counselor will identify goals, what you would like to change or improve, and agree on how you will know when you are making progress.

4. Does counseling really help?
Counseling isn’t for everyone, but most people that come to the Counseling Center say it was a helpful experience for them. There are many factors that can determine how effective the counseling experience can be, including the type of problem being addressed, a person's ability to talk about the problem or concern, the type of treatment, and the relationship with the counselor. If you are curious about counseling, you can always come in and talk with a counselor just to see what it is like, and then make a decision if you would like to continue treatment.

5. Who is eligible for counseling services?
Any matriculated FSU undergraduate or graduate student may use the services of the Counseling Center.

6. How much does it cost for individual or group counseling?
There is no charge for any of the services the Counseling Center offers.

7. Is there a session limit?
There is no session limit per se. All students will be offered up to 4 initial evaluation sessions. After that, every other week therapy will be provided for those students who can safely and effectively be seen in that manner.

8. What should I do in an emergency?
In any emergency involving imminent harm or a threat to life, please call FSU’s Police Department at 508-626-4911 immediately for assistance. If you are experiencing a psychological emergency Monday-Friday, 8:30 a.m. – 4:30 p.m., please come to the Counseling Center and we will assist you. If you are experiencing a psychological emergency after business hours or on the weekends, please call Advocates Psychiatric Emergency Services at 508-872-3333, and someone will assist you. If you are a resident student, you may also contact your residence life staff at any time for assistance.

9. How do I make an appointment?
If you are interested in meeting with a counselor, you may call our office at 508-626-4640 or stop by the Center's office, located on the second floor of the Health and Wellness Center, Foster Hall, Monday-Friday, between the hours of 8:30 a.m. and 4:30 p.m.

10. What if I need to cancel or change an appointment?
Please notify the Counseling Center at 508-626-4640 to cancel or change an appointment. The Center appreciates having as much notice as possible so that another student may be scheduled in any open time slots.

11. What are the qualifications of the Counseling Center's staff?
The FSU Counseling Center staff are committed to providing compassionate care utilizing a variety of counseling techniques and styles.  To that end, licensed mental health clinicians staff the Center. Additionally, the Center serves as a training site for master’s level graduate students in social work, who are supervised by a licensed senior staff member.

12. What if I have a preference about the kind of counselor I want to see?
If you have a preference regarding the kind of counselor you wish to meet with (e.g., man, woman, trainee, senior staff member, etc.), you can make this known. The Center’s administrative assistant will try to accommodate such requests whenever possible.

13. Can I use the Center if I also have a counselor or psychiatrist at home?
Yes, the Center's staff may want to consult with your mental health provider to assure continuity of care, but we encourage students to maintain those relationships as well as build relationships with an on-campus support system.

14. What can I expect during my first counseling visit?
After you arrive for your first appointment, you will check in with the Center’s administrative assistant. You will be asked to fill out brief background information sheets and will be given some information to read about counseling and confidentiality. During the first contact with your counselor you will explore what issues you would like to focus on and together you can set up a plan for beginning to work on your treatment goals.

15. What is the Counseling Center's email policy?
The Center does not communicate with students via email as this is not a secure form of communication. If you need to reach the Center or your counselor, please call the Center at 508-626-4640.

16. How long will you keep my records on file?
The Center follows the state and federal guidelines for confidential records. All records are required to be kept on file for ten years after your last treatment session unless you are a minor and then your records will be kept for seven years after you reach the age of 18. After the ten year requirement period, your records would normally be destroyed by shredding.

Tips and Resources for Students

 Our emotions reside in our bodies, so take good care of yours! 

  • Maintain a regular sleep schedule—try to go to sleep and wake up at roughly the same time.
  • Work towards maintaining good nutrition and regular meals.
  • Limit alcohol intake.
  • Limit caffeine intake.
  • Get some exercise!
  • Spend some time outside, in nature, especially.
  • Practice deep breathing, relaxation, yoga, Qigong—many to choose from online
  • Try taking up an activity that requires use of your body and mind, which can give you an emotional break: knitting, art, playing an instrument, etc.

Create and maintain a balanced schedule towards feeling productive.  Meals, classes, study time, relaxation time.  Having a schedule and accomplishing tasks help us contain emotions and feel a sense of control.

Social connection is important to maintain.  Stay in touch with friends and family.   

Take the focus off yourself: do something kind for someone else.  If you can’t visit in-person, call or text. 

Look through “self-care” on the Counseling Center website.

Mental Health Care in the Community


Veteran Resources

The Counseling Center welcomes our veteran students. We encourage you to come in with any concern and we will do our best to assist you.

  • While many veterans return from deployment without challenges related to combat, every combat veteran takes home some degree of combat stress, including sleep difficulties, frustration, anger, and/or re-adjustment to civilian life.
  • Combat veterans who return home after deployment with adjustment challenges may be having normal reactions to an abnormal experience (war).
  • Counseling can be helpful by being action oriented, focused on solutions, and time limited.

Please visit FSU’s Office of Veteran Services for comprehensive services and support.

Confidential crisis lines available 24/7:

Veteran's Crisis Hotline
1-877-VET2VET (838-2838)
Staffed by peer veterans providing immediate help
as well as access to local health and welfare resources.

Department of Veteran's Affairs Veteran's Crisis Line
1-800-273-8255 Press 1
Or send a text message to 838255
To chat online visit their website https://www.veteranscrisisline.net/

Please visit these websites for more information or support:

Student Veterans of America

Help for Combat Warriors and their Families

Iraq and Afghanistan Veterans of America

Department of the Army’s Resiliency Program

Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury

Health Center

Counseling Center Mission Statement

The Counseling Center strives to:

  • Provide high quality and culturally competent mental health care that supports the psychological and emotional well-being of the students;

  • Assess the mental health needs of the campus community and respond to these needs through outreach programs, workshops, presentations, and consultation on a variety of topics;

  • Collaborate with other university departments, faculty, as well as off-campus health and social supports to recognize and advocate for students' individual needs and provide opportunities for student development in a holistic manner;

  • Contribute to sustaining a safe, healthy, inclusive, and nurturing campus environment by participating on committees, special projects, and other avenues of involvement with the larger University community.


Our Practice Philosophy

The FSU Counseling Center staff are a group of dedicated and compassionate mental health providers who specialize in college mental health. Though we have a variety of clinical work styles, we all embrace providing mental health care from a strengths based perspective, utilizing a bio-psycho-social assessment and treatment model. We all strive to create a therapeutic environment for students to identify their needs, discuss difficult emotional issues safely,  teach and support healthy coping strategies, and assist students with wellness referrals elsewhere, if needed. We are also community partners with many FSU staff and faculty in helping to support student wellness and success.

Benjamin Day

Benjamin Day

Director, Counseling Center
Photo of Dr. Rupal Bhatt, LMHC

Rupal Bhatt, PhD, LMHC

Visiting Professor, Psychology & Philosophy and Assistant Director of Counseling (44 weeks), Counseling Center
Jeanne Haley

Jeanne Haley

Counselor, Counseling Center

Alexandra Libstag

Counselor, Counseling Center

Kadesia Woods

Health Care Services, Counseling Center

Kimberly Charneski

Health Care Services, Counseling Center
Jane Buchanan-Stover

Jane Buchanan-Stover

Administrative Assistant II, Counseling Center