Student Accounts FAQ's
How do I get an Emergency Advance refund?
If you have excess financial aid on your student account and are in need of an emergency refund before the funds have been disbursed to the University, please fill out the Emergency Advance Form and submit it to the Student Accounts Office. Emergency Advance funds are not guaranteed, and are approved on a case by case basis.
Can I give my refund back to the school and reduce my loans instead?
Students are allowed to return their refund checks to the Student Accounts Office if they wish to reduce their loans with Financial Aid. However, this needs to be done within two weeks of the disbursement of your loan. Please note, all returned refund checks need to be returned with a signature on the back and you must arrange for your loans to be reduced with Financial Aid first. For further information, please contact the Financial Aid Office at email@example.com! If you miss this timeframe, you can apply your refund directly to your outstanding loans through your loan servicer.
Who qualifies for a Book Voucher?
Students with excess financial aid will qualify for a Book Voucher through the University. This will allow students to use their excess aid for books in the University Bookstore.
When are Book Vouchers generally available?
Generally, Book Vouchers are available about two weeks before the start of classes and end about two weeks after the start of classes.
What happens if I don’t use my Book Voucher?
If you do not use your Book Voucher, the money will be credited back to your student account and if you still have a credit balance, the credit balance will be refunded to you.
Where can I use my Book Voucher?
You can either use your Book Voucher on the University Bookstore’s website or in the Bookstore.
How much of my excess financial aid can be used as a Book Voucher?
If you have excess financial aid listed on your account, you can use up to $700 of this credit in the Bookstore. To verify, please contact Student Accounts at firstname.lastname@example.org. If you are eligible for the Book Voucher, you will be sent an email from the Bookstore.
What is a Perkins Loan?
The Perkins Loan is a low-interest federal student loan for undergraduate and graduate students with qualifying financial need. The Federal government ended the program on September 30, 2017.
Did I ever take out a Perkins Loan?
If you have a Perkins Loan, your account is either with UAS (University Accounts Service) or with a collections agency. To check the status of your loan, please contact UAS directly at 844-870-8701 or the Student Accounts Office at email@example.com.
How do I make a payment for my Perkins Loan?
If you would like to make a payment towards your Perkins Loan, please call UAS at 844-870-8701.
Can I get a Perkins Loan?
Unfortunately, the Perkins Loan Program has been discontinued. Please check with the Financial Aid Office to discuss other options that may be available to you.
How do I enroll in a payment plan?
When is the payment plan available?
Fall Payment Plan Schedule:
5-month plan: July 1st - November 1st
4-month plan: June 1st - November 1st
Spring Payment Plan Schedule:
5-month plan: December 1st - April 1st
4-month plan: January 1st - April 1st
How do I cancel my payment plan?
To cancel your payment plan, please contact Nelnet/TMS at 800-722-4867.
How do I apply my Veteran Tuition Waiver to my account?
You will need to complete a Veteran Tuition Waiver and turn it in to the Veteran Services Office (firstname.lastname@example.org). If you are eligible, your waiver will cover the tuition portion of your bill.
Can I get my late fee waived?
It is possible to get a late fee waived as a one-time exception, based on the reason for late payment (case-by-case basis).
Can I get my late fee waived?
It is possible to get a late fee waived as a one-time exception based on the reason for late payment (case-by-case basis).
Who gets a late fee?
Any student who arranges payment after the term’s billing due date is subject to a late fee.
How do I dispute a charge?
To dispute a charge, please contact the Student Accounts Office via email at email@example.com with details of the charge you are disputing. Please note – not all charges are generated from the Student Accounts Office.
How do I dispute a parking permit charge?
If you are disputing a parking charge, please contact Campus Police at firstname.lastname@example.org.
How do I dispute a housing charge or dorm damage fee?
If you are disputing a housing charge or dorm damage fee, please contact Residence Life at email@example.com.
How do I submit an outside scholarship?
If you have been awarded an outside scholarship and it is addressed to Framingham State University, please submit your award letter for this scholarship that lists the organization, term, and amount. Once we receive your scholarship letter, we will put a temporary credit onto your account.
Why isn’t my financial aid showing on my account?
If your financial aid is not showing on your account, it could be caused by one of two things.
You have not registered for the amount of courses you reported on your FAFSA. If you are listed as ‘full-time’ on your FAFSA or award letter but did not register for enough courses, your aid may not show on your account.
You may owe the Financial Aid Office additional verification paperwork, or you may need to complete Entrance Counseling and a Master Promissory Note (MPN) for your federal loans. Please contact the Financial Aid Office at firstname.lastname@example.org so they can check your status.
Where can I find my 1098-T?
You can find your 1098-T on your myFramingham account, under the Finances section, under Tax Notification. Once you click on Tax Notification, select the tax year and you will be able to view or print the document.
Spring 2021 COVID-19 Billing FAQs
Will students receive credit for their room charges if the residence halls need to close during the Spring 2021 semester due to COVID-19?
Yes. Students who are required to leave campus will receive prorated adjustments; if these adjustments result in an over-payment, then the student will receive a refund.
Will students receive a credit for unused money on their meal plans if the residence halls close to due to COVID-19?
Yes. Students will receive a prorated adjustment for mandatory meal plans; if these adjustments result in an overpayment, then the student will receive a refund.
If I have a balance due will I still receive a refund for room and board due to COVID-19 closures?
If the residence halls are closed during the Spring due to COVID19, students living in residence hall, who move out completely , will receive a pro-rated adjustment of their room and board costs for the semester. The credit will be applied to any outstanding balance owed to the University first; if the adjustment results in an over-payment on the account, then a refund will be issued.
Will students receive a tuition refund or a reduction of tuition/fees?
We hope the semester will not be disrupted by a shift in learning modes such as face-to-face or remote learning due to a resurgence of COVID-19 cases. If a shift is required, tuition and fees for the Spring 2021 semester will be the same, regardless of the method in which the University delivers your academic experience. The tuition and fees that you pay are in exchange for learning, academic credit, and/or certain non-academic services that will be provided to you, regardless of the format in which they’re offered. The University cannot guarantee an on-campus experience, because health and safety concerns related to COVID-19 and its spread on campus, and/or directives from appropriate federal and state health authorities, may require that your academic experience during the Spring 2021 semester be offered though a hybrid model of on-campus and remote experiences or entirely remotely. Any interruption due to COVID-19 that results in a change in the way your academic services are being provided, including any suspension of in-person instruction and campus activities, will not entitle you to a reduction or reimbursement of tuition or fees.