FAQ's

Fall 2020 COVID-19 Billing FAQs

Will students receive credit for their room charges if the residence halls need to close during the Fall 2020 semester due to COVID-19?

Yes. Students who are required to leave campus will receive prorated adjustments; if these adjustments result in an over-payment, then the student will receive a refund.

Will students receive a credit for unused money on their meal plans if the residence halls close to due to COVID-19?

Yes. Students will receive a prorated adjustment for mandatory meal plans; if these adjustments result in an overpayment, then the student will receive a refund.

If I have a balance due will I still receive a refund for room and board due to COVID-19 closures? 

If the residence halls are closed during the Fall due to COVID19, students living in residence hall, who move out completely , will receive a pro-rated adjustment of their room and board costs for the semester. The credit will be applied to any outstanding balance owed to the University first; if the adjustment results in an over-payment on the account, then a refund will be issued.

Will students receive a tuition refund or a reduction of tuition/fees?

We hope the semester will not be disrupted by a shift in learning modes such as face-to-face or remote learning due to a resurgence of COVID-19 cases. If a shift is required, tuition and fees for the fall 2020 semester will be the same, regardless of the method in which the University delivers your academic experience. The tuition and fees that you pay are in exchange for learning, academic credit, and/or certain non-academic services that will be provided to you, regardless of the format in which they’re offered. The University cannot guarantee an on-campus experience, because health and safety concerns related to COVID-19 and its spread on campus, and/or directives from appropriate federal and state health authorities, may require that your academic experience during the fall 2020 semester be offered though a hybrid model of on-campus and remote experiences or entirely remotely. Any interruption due to COVID-19 that results in a change in the way your academic services are being provided, including any suspension of in-person instruction and campus activities, will not entitle you to a reduction or reimbursement of tuition or fees.