IT Support and Contact
IT Support – Availability and Hours of Operation
As of December 22nd, 2022
How to Contact Us
If you need assistance from Information Technology Services (ITS) at Framingham State University, contact us at any time by calling 508 215-5906, or send an E-mail to firstname.lastname@example.org.
You may be able to find the answer to your question or resolve an issue quickly by going to https://myit.framingham.edu self-service portal and accessing the “search knowledge” feature. Otherwise, you may also use the IT self-service portal to report an incident or submit a request as long as you have an account with FSU. Doing so may expedite how quickly it gets assigned to the person within ITS.
Availability of IT Service Desk Support
During semester breaks, the availability of real-time support from the IT Service Desk will continue to be provided Monday through Friday between 8:00 am EST and 4:00 pm EST both remotely via telephone, E-mail, or video conferencing and in person from the Technology Resource Center located on the lower mezzanine of the Whittemore Library.
Starting January 17th, the availability of real-time IT Service Desk support will be extended to nights and weekends for both remote and in person assistance. During the semester, ITS personnel are available to provide the personalized support as may be needed at the Technology Resource Center located in the Whittemore Library, Lower Mezzanine via walk-in, telephone, email, or video conferencing as follows (except holidays):
- Monday thru Thursday from 8:00 am EST until 9:00 pm EST
- Friday from 8:00 am EST until 5:00 pm EST
- Saturday from 1:00 pm EST until 5:00 pm EST
- Sunday from 1:00 pm EST until 10:00 pm EST
Drop-in by Appointment
Sometimes a face-to-face meeting, a visit to the IT Service desk, or times when someone from IT needs to visit a physical location on campus is required. ITS personnel are available for drop-in situations, just as they usually would be. However, you can also schedule an appointment in advance, Monday through Friday, between 8:00am and 4:00pm EST.
General Computer Labs
Access to the computers and printers in the Hemenway Hall Computer Lab room 122 is available Monday thru Friday from 8:00am until 4:00pm EST during the semester. There are also computers and printers throughout the Whittemore Library and McCarthy Student Center for use during hours of operations.
Apporto Cloud-Hosted Software
Most of the software available in the Hemenway General Computer Lab is now available in the cloud for students to access remotely at any time from a web browser. The software hosting service "Apporto" is a visual desktop environment that provides access to software such as SPSS, Access, Minitab, and more, on a virtual PC interface without downloading the software to a computer. Student, faculty, and staff may access to each hosted application at any time from on or off-campus.
To access Apporto, log in at https://framingham.apporto.com/ using your Framingham State University username and password. If you do not see a software application, direct your questions to It@framigham.edu. To learn more, view the Getting Started with Apporto Guide.