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IT Support – Availability and Hours of Operation
As of September 1st, 2020
How to Contact Us
If you need assistance from Information Technology Services (ITS) at Framingham State University, contact us at any time by calling 508 215-5906, or send an E-mail to it@framingham.edu.
You may be able to find the answer to your question or resolve an issue quickly by going to https://myit.framingham.edu self-service portal and accessing the “search for answers” feature. Otherwise, you may also use the IT self-service portal to report an incident or submit a request. Doing so may expedite how quickly it gets assigned to the person within ITS.
Availability of Remote Support
As of Thursday, September 2nd, ITS personnel are available to provide the personalized support as may be needed in person (at the Technology Resource Center located in the Whittemore Library, Lower Mezzanine) remotely via telephone, email, or video conferencing as follows (except holidays):
- Monday thru Thursday from 8:00 am until 9:00 pm EST
- Friday from 8:00 am until 5:00 pm EST
- Saturday from 9:00 am until 5:00 pm EST
- Sunday from 1:00 pm until 9:00 pm EST
Drop-in by Appointment
Sometimes a face-to-face meeting, a visit to the IT Service desk, or times when someone from IT needs to visit a physical location on campus is required. ITS personnel are available for drop-in situations, just as they usually would be. However, you can also schedule an appointment in advance, Monday through Friday, between 8:00am and 4:00pm EST.
General Computer Labs and Access to Software Remotely
Access to the computers and printers in the Hemenway Hall Computer Lab room 122 is available Monday thru Friday from 8:00am until 4:00pm EST. There are also computers and printers throughout the Whittemore Library and McCarthy Student Center for use during hours of operations.
Apporto Clould-Hosted Software
Most of the software available in the Hemenway General Computer Lab is now available in the cloud for students to access remotely at any time from a web browser. The software hosting service "Apporto" is a visual desktop environment that provides access to software such as SPSS, Access, Minitab, and more, on a virtual PC interface without downloading the software to a computer. Student, faculty, and staff may access to each hosted application at any time from on or off-campus.
To access Apporto, log in at https://framingham.apporto.com/ using your Framingham State University username and password. If you do not see a software application, direct your questions to It@framigham.edu. To learn more, view the Getting Started with Apporto Guide.