Contact Us
- About FSU
- Accessibility
- Administration & Finance
- Board of Trustees
- Enrollment and Student Development
- Facilities and Capital Planning
- Human Resources
- Institutional Effectiveness
- News & Events
- Office of Institutional Assessment
- Office of Institutional Research
- Office of the President
- Transportation Services
- Administrative Offices
- Marketing and Communications
- Business Office
- Office of Grants & Sponsored Programs
- Academics
- Colleges
- Arts and Humanities
- Art and Music
- Communication, Media, and Performance
- English
- Fashion Design and Retailing
- History
- Liberal Studies
- World Languages
- Business
- Education & Social and Behavioral Sciences
- Education
- Global Studies
- Political Science
- Psychology and Philosophy
- Sociology & Criminology
- Science, Technology, Engineering and Mathematics
- Biology
- Chemistry and Food Science
- Computer Science
- Environmental Science and Policy
- Environment, Society & Sustainability
- Mathematics
- Nursing
- Nutrition & Health Studies
- Faculty
- Food and Nutrition Major
- Health and Wellness Major
- Nutrition & Health Studies Minors
- Visit A Nutrition & Health Studies Class
- Transfer Students
- Current Students
- Graduate Programs
- Professional Development
- Contact Us
- Special Events & FSU Cooks
- Arts and Humanities
- Academic Affairs
- Catalogs
- The Advising Center
- Center for Academic Success and Achievement (CASA)
- Continuing Education
- Browse Courses
- Continuing Education Degree Programs
- Undergraduate Certificates
- Non-Credit Courses
- Lifelong Learning Programs
- Continuing Professional Education
- English Language Programs
- Message from Our Director
- Course Information and Cost
- Register for Our Programs
- ELP Parking/Map
- ELP Calendar 2021/2022
- International Student Information
- Meet our Faculty
- Meet our Staff
- Meet our Students
- Individualized Study Plans and Specialized Tutoring
- Test of English as a Foreign Language (TOEFL)
- Refund Policy
- Campus Housing for English Language Students
- Academic Calendar
- Tuition and Fees
- Continuing Education Admissions
- Undergraduate Coordinators and Advisors
- Contact Our Staff
- Explore Programs
- Graduate Studies
- Browse Courses
- Graduate Admissions
- Tuition and Fees
- Catalogs
- International Education
- Graduate Program Forms
- Academic Calendar
- Graduate Program Coordinators and Advisors
- Student Handbook
- Contact Our Staff
- Henry Whittemore Library
- Office of the University Registrar
- Honors Program
- Commencement
- Colleges
- The FSU Difference
- Career Services and Employer Relations
- Centers & Institutes
- Center for Climate Change Education
- Center for Excellence in Learning, Teaching, Scholarship and Service
- Centers for Early Childhood Education
- Center for Global Education
- Center for Inclusive Excellence
- Center for Social Research
- Chris Walsh Center for Educators and Families of MetroWest
- Civic Engagement and Service Learning Center
- Entrepreneur Innovation Center
- Mancuso Humanities Workforce Preparation Center
- Inclusive Excellence
- Planetarium
- Study Abroad
- Arts & Ideas
- New Student and Family Programs
- FSU Environmentalism
- Meet Our Students and Faculty
- Modern Spaces
- Admissions & Aid
- Student Life
- Campus Events
- Clubs
- Counseling Center
- Health Center
- Information Technology Services
- Residence Life and Housing
- Dining
- Commuter Services
- Sexual Harassment & Assault Prevention & Education
- Student Development
- Student Services Center
- Wellness
- Student Involvement and Leadership Development (SILD)
- University Police
- Veteran Services
- Office of Community Standards
- Health & Wellness
- Search
- Roles
- La experiencia universitaria a mi manera
- A experiência universitária do meu jeito
IT Support – Availability and Hours of Operation
As of January 18th, 2022
How to Contact Us
If you need assistance from Information Technology Services (ITS) at Framingham State University, contact us at any time by calling 508 215-5906, or send an E-mail to it@framingham.edu.
You may be able to find the answer to your question or resolve an issue quickly by going to https://myit.framingham.edu self-service portal and accessing the “search for answers” feature. Otherwise, you may also use the IT self-service portal to report an incident or submit a request. Doing so may expedite how quickly it gets assigned to the person within ITS.
Availability of Support
During the semester, ITS personnel are available to provide the personalized support as may be needed at the Technology Resource Center located in the Whittemore Library, Lower Mezzanine via walk-in, telephone, email, or video conferencing as follows (except holidays):
- Monday thru Thursday from 8:00 am until 9:00 pm EST
- Friday from 8:00 am until 5:00 pm EST
- Saturday from 1:00 pm until 5:00 pm EST
- Sunday from 1:00 pm until 9:00 pm EST
Night and weekend support available only at our new location on the first floor of the Whittemore Library by the student printers
Drop-in by Appointment
Sometimes a face-to-face meeting, a visit to the IT Service desk, or times when someone from IT needs to visit a physical location on campus is required. ITS personnel are available for drop-in situations, just as they usually would be. However, you can also schedule an appointment in advance, Monday through Friday, between 8:00am and 4:00pm EST.
General Computer Labs
Access to the computers and printers in the Hemenway Hall Computer Lab room 122 is available Monday thru Friday from 8:00am until 4:00pm EST. There are also computers and printers throughout the Whittemore Library and McCarthy Student Center for use during hours of operations.
Apporto Cloud-Hosted Software
Most of the software available in the Hemenway General Computer Lab is now available in the cloud for students to access remotely at any time from a web browser. The software hosting service "Apporto" is a visual desktop environment that provides access to software such as SPSS, Access, Minitab, and more, on a virtual PC interface without downloading the software to a computer. Student, faculty, and staff may access to each hosted application at any time from on or off-campus.
To access Apporto, log in at https://framingham.apporto.com/ using your Framingham State University username and password. If you do not see a software application, direct your questions to It@framigham.edu. To learn more, view the Getting Started with Apporto Guide.